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Banking, NBFC & loans

Polite EMI and renewal reminders, with every word on record

Reminder volume is enormous and the tone has to be right every single time. One aggressive call becomes a complaint that outlives the recovery.

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How the call opens

నమస్కారం అండీ, మీ EMI due date గురించి గుర్తు చేద్దామని ఫోన్ చేశాను.Hello, calling to remind you about your EMI due date.

Your wording, your dialect. This is the register a loanscustomer expects — and the opening line should identify the call as automated, which India's IT rules now expect too.

What it writes down
Payment intentCaptured
Promised dateCaptured
Reason for delayCaptured
Preferred payment methodCaptured
Callback requestedCaptured

Structured fields, in your dashboard the second the call ends — with the recording, the transcript and the sentiment beside them.

Outcomes you can act on
Will pay by dateDispute raisedRequests restructuringRefuses contact
Worth being careful about

RBI conduct rules on recovery apply whether the caller is a person or an agent. Calling hours, tone and frequency are your responsibility, and the full transcript is your evidence.

We would rather say this on the page than let you find it after a complaint. The compliance glossary covers the rest.

In the right dialect

Loans calling, district by district

Each city page plays the voice that city actually speaks — press play before you decide.

VijayawadaGunturWarangalNelloreKurnoolKadapaAnantapurKakinadaAll cities

Loans questions

What operators in this trade ask first

8questions, answered without a sales call. Where an answer is “that part is on you”, we say so.

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What does the agent actually say on a loans call?
It opens with your script. A typical first line: “Hello, calling to remind you about your EMI due date.” — spoken in the dialect you pick, not textbook Telugu.
What does it write down?
Payment intent, Promised date, Reason for delay, Preferred payment method, Callback requested — captured as structured fields the moment they are spoken, not left buried in a transcript for someone to read later.
How does it decide the outcome?
Each call is dispositioned against the results that matter here: will pay by date, dispute raised, requests restructuring, refuses contact. You get the recording, the full transcript and the sentiment alongside it.
Can it hand over to a person mid-call?
Yes. A warm transfer bridges the caller to your team with the context already gathered, so nobody has to repeat themselves. Knowing when it cannot help is the point.
What does it cost?
About ₹4 a minute on the Starter plan — ₹1,995/month for 500 minutes, plus a one-time ₹1,499 setup fee on your first paid plan. The free tier is 10 real minutes with no card and no fee.
Is this legal for my business to run in India?
Automated calling is legal within India's framework, but the obligations are yours: DLT registration, DND scrubbing before dialling, and DPDP-compliant consent for the list. We supply the controls — blocklists, calling windows, automatic opt-out capture and complete transcripts. Any vendor claiming their platform makes a purchased list compliant is selling you a penalty.
Anything I should be careful about in loans?
RBI conduct rules on recovery apply whether the caller is a person or an agent. Calling hours, tone and frequency are your responsibility, and the full transcript is your evidence.
Can I test it on my own customers before paying?
Yes — 10 real minutes on the free tier, no card. Proving it on your own list beats any case study we could show you.

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