Diagnostic labs & imaging

Report-ready calls and preparation instructions, without a queue

Reports go ready in batches and patients wait for a call that nobody has time to make. Preparation instructions get missed, and the slot is wasted.

How the call opens

నమస్కారం అండీ, మీ report ready అయ్యింది — ఎప్పుడు collect చేస్తారు?Hello, your report is ready — when would you like to collect it?

Your wording, your dialect. This is the register a diagnosticscustomer expects — and the opening line should identify the call as automated, which India's IT rules now expect too.

What it writes down
Collection preferenceCaptured
Home delivery neededCaptured
Follow-up test dueCaptured
Preferred slotCaptured

Structured fields, in your dashboard the second the call ends — with the recording, the transcript and the sentiment beside them.

Outcomes you can act on
Collection arrangedHome delivery requestedFollow-up bookedNo answer
Worth being careful about

Never read results aloud on an automated call. Confirm readiness and hand anything clinical to a person.

We would rather say this on the page than let you find it after a complaint. The compliance glossary covers the rest.

In the right dialect

Diagnostics calling, district by district

Each city page plays the voice that city actually speaks — press play before you decide.

Diagnostics questions

What operators in this trade ask first

8questions, answered without a sales call. Where an answer is “that part is on you”, we say so.

What does the agent actually say on a diagnostics call?
It opens with your script. A typical first line: “Hello, your report is ready — when would you like to collect it?” — spoken in the dialect you pick, not textbook Telugu.
What does it write down?
Collection preference, Home delivery needed, Follow-up test due, Preferred slot — captured as structured fields the moment they are spoken, not left buried in a transcript for someone to read later.
How does it decide the outcome?
Each call is dispositioned against the results that matter here: collection arranged, home delivery requested, follow-up booked, no answer. You get the recording, the full transcript and the sentiment alongside it.
Can it hand over to a person mid-call?
Yes. A warm transfer bridges the caller to your team with the context already gathered, so nobody has to repeat themselves. Knowing when it cannot help is the point.
What does it cost?
About ₹4 a minute on the Starter plan — ₹1,995/month for 500 minutes, plus a one-time ₹1,499 setup fee on your first paid plan. The free tier is 10 real minutes with no card and no fee.
Is this legal for my business to run in India?
Automated calling is legal within India's framework, but the obligations are yours: DLT registration, DND scrubbing before dialling, and DPDP-compliant consent for the list. We supply the controls — blocklists, calling windows, automatic opt-out capture and complete transcripts. Any vendor claiming their platform makes a purchased list compliant is selling you a penalty.
Anything I should be careful about in diagnostics?
Never read results aloud on an automated call. Confirm readiness and hand anything clinical to a person.
Can I test it on my own customers before paying?
Yes — 10 real minutes on the free tier, no card. Proving it on your own list beats any case study we could show you.
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