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Hospitals & clinics

Reminders and no-show recovery, in the patient's own dialect

No-shows are the quiet cost centre. Reminder calls work, but they are repetitive, time-bound, and the last thing clinic staff get to.

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How the call opens

నమస్కారం అండీ, రేపు మీ appointment ఉంది కదా — గుర్తు చేద్దామని ఫోన్ చేశాను.Hello, you have an appointment tomorrow — just calling to remind you.

Your wording, your dialect. This is the register a clinicscustomer expects — and the opening line should identify the call as automated, which India's IT rules now expect too.

What it writes down
Appointment confirmed or movedCaptured
New preferred slotCaptured
Department or doctorCaptured
Reason for cancellingCaptured

Structured fields, in your dashboard the second the call ends — with the recording, the transcript and the sentiment beside them.

Outcomes you can act on
ConfirmedRescheduledCancelledNeeds a callback from staff
Worth being careful about

Keep clinical detail out of the script. A reminder call should confirm a time, not discuss a diagnosis.

We would rather say this on the page than let you find it after a complaint. The compliance glossary covers the rest.

In the right dialect

Clinics calling, district by district

Each city page plays the voice that city actually speaks — press play before you decide.

HyderabadVisakhapatnamWarangalTirupatiRajahmundryVizianagaramKarimnagarMachilipatnamAll cities

Clinics questions

What operators in this trade ask first

8questions, answered without a sales call. Where an answer is “that part is on you”, we say so.

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What does the agent actually say on a clinics call?
It opens with your script. A typical first line: “Hello, you have an appointment tomorrow — just calling to remind you.” — spoken in the dialect you pick, not textbook Telugu.
What does it write down?
Appointment confirmed or moved, New preferred slot, Department or doctor, Reason for cancelling — captured as structured fields the moment they are spoken, not left buried in a transcript for someone to read later.
How does it decide the outcome?
Each call is dispositioned against the results that matter here: confirmed, rescheduled, cancelled, needs a callback from staff. You get the recording, the full transcript and the sentiment alongside it.
Can it hand over to a person mid-call?
Yes. A warm transfer bridges the caller to your team with the context already gathered, so nobody has to repeat themselves. Knowing when it cannot help is the point.
What does it cost?
About ₹4 a minute on the Starter plan — ₹1,995/month for 500 minutes, plus a one-time ₹1,499 setup fee on your first paid plan. The free tier is 10 real minutes with no card and no fee.
Is this legal for my business to run in India?
Automated calling is legal within India's framework, but the obligations are yours: DLT registration, DND scrubbing before dialling, and DPDP-compliant consent for the list. We supply the controls — blocklists, calling windows, automatic opt-out capture and complete transcripts. Any vendor claiming their platform makes a purchased list compliant is selling you a penalty.
Anything I should be careful about in clinics?
Keep clinical detail out of the script. A reminder call should confirm a time, not discuss a diagnosis.
Can I test it on my own customers before paying?
Yes — 10 real minutes on the free tier, no card. Proving it on your own list beats any case study we could show you.

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