Jewellery & gold loan

Scheme instalments and gold-loan renewals, called on time

Chit and instalment schemes live or die on a monthly reminder, and gold-loan renewals have hard dates with real consequences.

How the call opens

నమస్కారం అండీ, మీ scheme instalment due ఉంది — గుర్తు చేద్దామని ఫోన్ చేశాను.Hello, your scheme instalment is due — just calling to remind you.

Your wording, your dialect. This is the register a jewellerycustomer expects — and the opening line should identify the call as automated, which India's IT rules now expect too.

What it writes down
Payment intentCaptured
Promised dateCaptured
Scheme or loan referenceCaptured
Branch preferenceCaptured

Structured fields, in your dashboard the second the call ends — with the recording, the transcript and the sentiment beside them.

Outcomes you can act on
Will payRequests extensionWants to closeCallback
Worth being careful about

Gold-loan reminders carry the same conduct expectations as any other recovery call. Keep the tone the same on the last reminder as on the first.

We would rather say this on the page than let you find it after a complaint. The compliance glossary covers the rest.

In the right dialect

Jewellery calling, district by district

Each city page plays the voice that city actually speaks — press play before you decide.

Jewellery questions

What operators in this trade ask first

8questions, answered without a sales call. Where an answer is “that part is on you”, we say so.

What does the agent actually say on a jewellery call?
It opens with your script. A typical first line: “Hello, your scheme instalment is due — just calling to remind you.” — spoken in the dialect you pick, not textbook Telugu.
What does it write down?
Payment intent, Promised date, Scheme or loan reference, Branch preference — captured as structured fields the moment they are spoken, not left buried in a transcript for someone to read later.
How does it decide the outcome?
Each call is dispositioned against the results that matter here: will pay, requests extension, wants to close, callback. You get the recording, the full transcript and the sentiment alongside it.
Can it hand over to a person mid-call?
Yes. A warm transfer bridges the caller to your team with the context already gathered, so nobody has to repeat themselves. Knowing when it cannot help is the point.
What does it cost?
About ₹4 a minute on the Starter plan — ₹1,995/month for 500 minutes, plus a one-time ₹1,499 setup fee on your first paid plan. The free tier is 10 real minutes with no card and no fee.
Is this legal for my business to run in India?
Automated calling is legal within India's framework, but the obligations are yours: DLT registration, DND scrubbing before dialling, and DPDP-compliant consent for the list. We supply the controls — blocklists, calling windows, automatic opt-out capture and complete transcripts. Any vendor claiming their platform makes a purchased list compliant is selling you a penalty.
Anything I should be careful about in jewellery?
Gold-loan reminders carry the same conduct expectations as any other recovery call. Keep the tone the same on the last reminder as on the first.
Can I test it on my own customers before paying?
Yes — 10 real minutes on the free tier, no card. Proving it on your own list beats any case study we could show you.
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