Can an AI voice agent call my loans customers in Telugu?
Yes. It phones them and holds a two-way conversation in Telugu, in the dialect you pick: 54 Telugu voices across Andhra Pradesh and Telangana. A typical first line: “Hello, calling to remind you about your EMI due date.”
Does it understand Tenglish?
Yes. Customers mix English words into Telugu, such as enquiry, EMI, appointment or site visit. The agent understands them and answers the same way.
What does it write down on the call?
Payment intent, Promised date, Reason for delay, Preferred payment method, Callback requested. Each is saved as a field the moment it is spoken, with the recording and full transcript beside it.
What does it cost?
About ₹3.99 a minute on the Starter plan. The free tier is 10 real minutes with no card, so you can test it on your own customers first.
Is automated calling allowed in India?
Yes, within the rules your business is responsible for: DLT registration, DND scrubbing, DPDP-compliant consent and honouring opt-outs. The platform supplies calling windows, blocklists and automatic opt-out capture.
Anything to be careful about in loans?
RBI conduct rules on recovery apply whether the caller is a person or an agent. Calling hours, tone and frequency are your responsibility, and the full transcript is your evidence.