What is RAG (retrieval-augmented generation)?
RAG is a technique where a system looks up relevant information from a trusted source and gives it to the language model before it answers.
It anchors replies to your own documents — fee structures, product lists, policy terms — instead of the model's general knowledge.
Why it matters for Indian calling. It is how an agent answers 'what is the fee for that course' with your fee rather than a plausible-sounding invention.
Related terms